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Dr Case would like you to be happy with the purchases that you make. As a consumer, you are protected by our Return & Exchange policies, if you are not happy about your purchase, you can return item(s) purchased on drcase.com.au for any reason within the 30 days from the date you received your order.
The fastest way to ensure you get what you want is to return the item you have, please make a separate purchase for the new item, and once the return is accepted, refunds for returned items will be sent to the original method that you used to pay for your order.
To start a return request, please contact us, we will guide you through the returns & exchange process. Please write your order number on the packaging so that misunderstandings could be avoided. For all returns, please send to Dr Case, PO Box 1086, Ashwood, VIC 3147.