SHIPPING POLICY

Free Shipping Australia Wide

Dr Case offers a number of delivery options for your convenience.  Simply choose your preferred method at checkout.  
 

Standard Australia Post 

We offer free and fast Standard Australia Post delivery on all purchases within Australia.  

All orders received on Monday-Friday will be dispatched on the same day. Orders received outside of this time frame will be dispatched the following business day. You should expect to receive your order within 5-15 business days. Depending on the destination it can sometimes take a little longer as our packages go through hand sorting. 
 
We deliver to PO boxes. 

You will receive an email notification from us when your order has been shipped. 

Your order will be dispatched to the address you provide at check out, we are not responsible for items sent to an incorrectly supplied address. We are also not responsible for items you forget to collect in time from Australia Post. Item(s) returned to us will incur an additional fee for re-posting. 

 

Express Post 

For express post within Australia, the Express Post option is available at check out, just add $7.99. 

Orders must be received by 1.30 PM AEST for next business day Express Post delivery, within the Australia Post next business day network. Please note that due to the COVID-19 situation, next business day delivers are NOT GUARANTEED. 
*Please note some postcodes are excluded from the next business day network and it is likely to take up to 3 working days. 
** Some delays might occur due to increased volume of packages the Australian Post handles on daily bases and a reduction in domestic flights.  
 

Should you have a special request for an urgent delivery, please email us and we will do our very best to assist you. Orders placed during the weekend or a public holiday will be dispatched the following business day. 

You will receive an email notification from us when your order has been shipped.  

 

Product Availability Notification 

When you place an order, we will estimate postage and delivery dates for you based on the availability of your item/s and the postage options you select, you will be notified via the email address you provide at check out. 

 

Missing Order 

If you have not received your order within the nominated timeframe, please contact us so we can help you out right away. 

BACK TO TOP